Refund policy

Thank you for shopping with Happy Vibes Only. Because our products are intimate wellness items, we enforce strict hygiene and safety standards to protect all of our customers. Please read our policy below carefully before initiating a return.

14-Day Hygiene Guarantee (Unopened Items)

In accordance with the UK Consumer Contracts Regulations regarding sealed goods that are not suitable for return due to health protection or hygiene reasons, we offer a strict 14-day return window:

 You have 14 days from the date you receive your item to request a return.

 To be eligible for a full refund, the item must be completely unopened, unused, and in its original packaging with the hygienic seal completely unbroken and untampered with.

 Items returned with a broken, cut, or tampered hygienic seal are completely non-returnable and non-refundable due to health and safety regulations.

30-Day Faulty or Damaged Goods Policy

If your item arrives damaged or develops a genuine manufacturing fault, you are fully protected under the UK Consumer Rights Act:

 You must contact us within 30 days of receiving your package.

 To process a faulty claim, please email us at your customer support email address and include your Order Number and a clear video showing the fault or damage in action.

 Once our team verifies the video and approves the claim, we will arrange for a replacement or a full refund.